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Guest Service Supervisor - Riva Vibe Hotel (คลองสาน)
PCL Hospitality Co., Ltd
สถานที่ทำงาน : กรุงเทพ
Assistant Front Office Manager [โรงแรมไมด้างามวงศ์วาน]
Mida Hospitality Group
สถานที่ทำงาน : นนทบุรี
หรือ
ปริญญาตรี
ไม่จำกัด
full-time
Good command of written and spoken Chinese
Good personality, with service, self-motivated, well organized
Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Social Security
Bonus
Uniform
Food
Vacation
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